Adults Prefer Messages Written by AI in Communication With Doctors

Adults express a mild preference for messages written by artificial intelligence (AI) versus humans in patient-clinician communication, but they have higher satisfaction with a human disclosure, according to a study published online March 11 in JAMA Network Open. The researchers found that participants preferred AI- versus human-drafted responses, with a mean difference of −0.30, −0.28, and −0.43 points for satisfaction, usefulness, and perception they were cared for, respectively.